"customer" means the person placing an order with Riverslea Holdings PTY LTD for the supply of product "person" means a person over the age of 18 years, a corporation, partnership and unincorporated body "product" means the goods including, but not limited to :
(a) aluminium, bamboo, cedar and/or nova ready made blinds; (b) vertical made to order blinds; (c) sunscreen, roman, roller made to order blinds; which are the subject of an order placed with Riverslea Holdings PTY LTD by a customer; "this agreement" means the Terms and Conditions of Sale set out herein
words importing the singular include the plural and vice versa and words importing any gender include all other genders.
When do you pay: On placing your order on this site, you are required to provide details for payment by way of credit card. On receipt of your order containing your credit card details, the credit card payment will be verified by our staff. On verification of the credit card payment ("payment"), confirmation of your order will be sent to you by email or otherwise, as nominated by you.
As your order will not be processed until payment, title in the finished product is yours.
Please view warranty.
In placing your first order, you should ensure that you use our measuring instructions on this website and order one blind or shade as a first sample ("the first sample option"). That is the best means of ensuring that you have measured your area space correctly.
As Riverslea Holdings PTY LTD sell custom made window treatments, manufactured with extreme care, to the specifications provided by our customers, orders are non returnable. We will however, allow our customers to return the first sample option if the customer is not completely satisfied with the producy, for any reason, however we will not be liable for the cost associated with the return of the same, if there is any.
Riverslea Holdings PTY LTD offers express shipping for those customers with a tight deadline. However, normal production times still apply to customers who choose to order via the express shipping. Please contact us for express shipping prices.
Every effort is made to complete the contract in the estimated time, however no responsibility can be taken for delays caused by circumstances beyond our control.
Please be sure to order samples before placing your order. Monitor colours vary dramatically from manufacturer to manufacturer and the lighting environment you're in can also affect the colour of product. For this reason, we cannot honour our satisfaction guarantee on colours chosen by those customers who do not order colour samples prior to placing an order for delivery of product.
Additionally, due to the variances in the natural grain of wood each dye lot will vary for any of the stained wood products. These variances are minimal, but there is no way to assure the exact colour of stained wood blinds. If you are ordering multiple blinds we strongly recommend that you order all of them at the same time to ensure they come from the same dye lot and will, in the main, match one another.
Please note that sample colours may also vary slightly from the delivered product as our samples may also come from dye lots which differ from the manufactured product you receive.
Due to the escalating cost of fuel and processing costs, Riverslea Holdings PTY LTD has adopted an industry standard order processing fee on all orders. By adopting this fee, it allows us to keep our prices low and continue offering free shipping on all products.
We will do everything we can to help you with any changes to your order. We send your order directly to the manufacturer to ensure prompt production and delivery of your blinds. Most orders may be changed within the first 24 hours for no additional fee. Production of orders may be implemented immediately on confirmation of order therefore any change to an order under production may incur a fee. Absolutely no changes will be processed after 24 hours from confirmation of order. Orders may be cancelled within the first 24 hours for a minimum 10% transaction fee. All changes and cancellations must be done via phone.
All Phone order customers are responsible to verify their order on the order confirmation that is emailed to them after checkout. Customers that fail to do so will void the satisfaction guarantee published on this site. This is a tool to ensure no mistakes are made. We strongly suggest that you review your email confirmation after every order. If a customer does not receive an email confirmation for any reason such as an incorrectly entered email address, it is the customer's responsibility to contact Riverslea Holdings PTY LTD in order to obtain the order confirmation.
Riverslea Holdings PTY LTD is the sole owner of the information collected on this site. Riverslea Holdings PTY LTD collects information from our users at several different points on this site.
In order to purchase items from this site, a user must first complete the order form. During the application process a user is required to give contact information (such as name and email address), physical address and payment information for purposes of the transaction. We require this information because we will contact the user about services on this site for which he/she has expressed an interest and process orders submitted by our users.
Information provided to Riverslea Holdings PTY LTD is not shared with any entities or parties who are not specifically in the business of providing blinds. Your information will not be sold, shared or otherwise distributed to anyone other than our blind fabricators who require this shared information for purposes of shipping the product. We understand and value the need for privacy with financial and personal information, and guard such data with the utmost care.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer this site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
New customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the opt-out options at the bottom of all such communications.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to the account we reply via email or phone, in accordance with the users wishes.
Though we make every effort to preserve user privacy, we may need or be legally required to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, or to comply with a court order or legal process served on this site.
Users who no longer wish to receive our newsletter and/or announcements and promotional communications may opt-out of receiving these communications by selecting "unsubscribe" at the bottom of any e-mail and following the directions.
Users of this site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
This site contains links to other sites. Please be aware that we, Riverslea Holdings PTY LTD, are not responsible for the privacy practices of any other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this site.
This site takes every precaution to protect our users' information. When users submit sensitive information via this site, the information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or bank check number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every 6 months, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment.
If users have any questions about the security of this site, users can send an email to firstname.lastname@example.org
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done by emailing our Customer Support at email@example.com. Alternatively, contact us by telephone or postal mail at the contact information listed on this site.
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on this site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Riverslea Holdings PTY LTD offers a 30-day satisfaction guarantee on the first sample option ordered. Additionally, as colour selection and quality is very important, we require you to order free samples of our products in order to utilise our satisfaction guarantee. This will enable you to confirm colour selection as well as quality.
Riverslea Holdings PTY LTD also guarantees delivery of product. In the event that the product is not delivered to the customer within a reasonable period from the time of despatch and is deemed to be non-deliverable, Riverslea Holdings PTY LTD will accept liability for full replacement of the non-deliverable product. Riverslea Holdings PTY LTD reserves the right to wait 30 days from the date of despatch prior to deeming a product non-deliverable.
Waiver: If Riverslea Holdings PTY LTD fails or neglects to enforce at any time any rights it has under this agreement, the failure and/or neglect shall not be construed, nor shall it be deemed to be, a waiver of any of Riverslea Holdings PTY LTD’s rights and/or in any way affect the validity of the whole or any part of this agreement or prejudice Riverslea Holdings PTY LTD’s right to take subsequent action.
Severability: In the event that any part of the provisions of this agreement are deemed to be invalid, unlawful or unenforceable to any extent, such provision shall be severed from the remaining provisions which shall continue to be valid and enforceable to the fullest extent permitted by law.
Law: Riverslea Holdings PTY LTD and the customer agree that the provisions of this agreement shall, in the event of dispute, be construed in accordance with the law of the State of Western Australia and be resolved by a court of competent jurisdiction in that State.
Entire Agreement: These terms and conditions form the entire agreement between Riverslea Holdings PTY LTD and the customer and the customer acknowledges that no warranty, express or otherwise, except as specifically provided for herein forms part of this agreement.
For more information please contact us.