After placing an order:

Q: Where can I find installation instructions?
A: If installation instructions are not on the product page of the product you purchased or included with your blinds at delivery then click here for detailed online instructions.
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Q: How do I contact customer service?
A: You can reach our customer service department on: 13 13 15. [Top of Page]

Q: What if some of my blinds were damaged during shipping?
A: First off, we WILL take care of any damage incurred during shipping but, you need to follow these important steps: Inspect your merchandise AS SOON AS YOU RECEIVE IT and notify us immediately if the merchandise has been damaged in shipment.

Please check to make sure that the products you ordered were made exactly as you specified when you ordered them. You must notify us within 7 days of the date that the merchandise is delivered to you that the merchandise has been damaged in shipment or was made incorrectly. At that point we will have the damaged merchandise either repaired or replaced at no cost to you.

NOTE: If you do not notify us that the merchandise has been damaged in shipment during this 7 day period, repairs or replacements cannot be made at no cost. [Top of Page]

Q: How do I check order status?
A: You can do this by calling our customer service department on: 13 13 15. [Top of Page]