Time of order questions:

Q: How long will it take to receive my order?
A: After your order is submitted it is reviewed by our customer service department then sent into production. Custom products usually ship within 2 to 4 business days. If there is a product backorder that will delay your order we will let you know ASAP. Transit times vary depending on your location. However, once production is complete and your order ships you can anticipate delivery within 1-6 business days (shipping times). [Top of Page]

Q: Do you ship to Internationaly?
A: We would have to provide a shipping estimate to customers based on the product, size, and quantity of the order. [Top of Page]

Q: When will you charge my credit card?
A: All products are custom made to order and payment is required prior to order production. If payment was made with a credit card the full amount of your order was charged to your card at the time your order was placed. [Top of Page]

Q: Will I receive any type of order confirmation?
A: Yes, you will receive an immediate order confirmation via email. [Top of Page]

Q: Will you give out or sell my personal information?
A: Absolutely not. All information you provide to us will be kept confidential and be used solely by us to fulfill your order and will never be shared with other companies. [Top of Page]

Q: Are your online transactions secure?
A: As secure as it gets. Our online server software, (secure socket layer, SSL) is the industry standard. It encrypts all of your personal information including credit card number so that it cannot be read as the information travels over the Internet. However, if you prefer not to submit your information over the Internet, just contact us to place your order via phone, fax, or mail. [Top of Page]

Q: Do you supply installation screws/fasteners?
A: Some of our products do come with installation screws. However, there are many different types of mounting surfaces into which your products could be attached, such as concrete, wood, drywall, plaster, steel, etc. It's not feasible for manufacturers to include screws/fasteners that will work for all applications, but the ones that are generally included should work fine. [Top of Page]